Traveller's cancellation policy

Travelers may cancel their trip using taaho.com, call Carswipe team or via mobile app prior to 72 hours at NO fee, and the cancellation is effective immediately. FULL refund will be made if the reservation is cancelled prior to 72 hours. Any cancellation after 72 hours will apply below fees.

Cancellation Fee Details:

  • Prior to 72 hours of the trip – 100% refund.

  • Less than 72 hours of the trip – 10% Cancellation fee.

Owner's cancellation policy

Vehicle owners are not recommended to cancel booked customer’s trip. However, if an owner wishes to cancel a booked trip, they must notify the traveler and Carswipe team via email and telephone calls at least 72 hours in advance. Travelers are counting on reliable owners to provide the car, so repeated cancellations will subject to the owner’s car being removed from the listing, and could cause negative feedback from the travellers.

Tickets, Tolls and Parking fees

Travelers are responsible to pay all the due of the parking tickets, fees, and tolls that occurred during the trip period that also includes any traffic violations and fines are due by the travelers.


Vehicle owner MUST have car insurance before it is allowed for renting on taaho.com, this is also a one of the required document for the car to be listed. Vehicle will also have car owners dedicated driver, so any incident or damage of the vehicle will be part of the insurance coverage.

Insurance coverage is valid

In future, when cars without driver will be listed this policy will be modified.

EXTRA INSURANCE: Travelers have the right to purchase additional insurance as per their will, TAAHO will not be responsible for any damage, or liability.


Adding days on the itinerary

Travelers MUST give advance notice of 24 hours by calling Carswipe team if they would like to make changes on the days. Carswipe team will then coordinate with the vehicle owner to see if the car is available for rent for those requested additional days. The approval on the request of adding the days on the travel is solely depends on the car owner’s approval.

Cancelling ‘X’ number of days during the trip

The traveler MUST have valid reasons (one of the listed below) to cancel the days of the booked trip, these reasons will be submitted to Carswipe team and team will verify these reasons. Upon approval, the trip days can be shortened and traveler are eligible for 90% refund for the remaining days. Any other reasons there will be no refund. Travelers are not recommended to cancel or shorten their trip as taaho.com will have two-way feedback systems, and it may result in negative feedback from the car owners.

  • Driver is not good.

  • Vehicle is not in good condition.

  • Show an emergency family OR health reason.

Pick up and drop off locations

Travelers pick up and drop off location MUST be stated on the itinerary. Any changes on these locations MUST be coordinated with vehicle owners. The owner and Carswipe must be informed 24 hours in advance about the changes in the location. Owners have the right to disapprove the change request.


Until it is stated on the car listing by the vehicle owners how the fuel should be handle. Vehicle owners are required to keep the fuel tank in FULL prior to the rental and Travelers are required to return the vehicle with FULL tank.

Expenses of the driver

Expenses of the drivers MUST be owner’s expense.OR as token of tips.



Carswipe will charge 10% commissions from car owners and 10% commissions from travelers. Initial 60 days after launching the application will be called as promotion period and NO FEE will be charge for any services.

Funds transfer to owners

Carswipe Team will be responsible to transfer the total net earning of the fund to the car owners , payments will be proceed each payment periods (Friday of each week).

Privacy Policy

Last revised: November 11, 2016

Carswipe (hereinafter, “Carswipe”, “we”, or “us”) highly regards about privacy matters and we disclosed that we collect, use, and disclose information which are readily provided through our site. This policy covers your access, and information that are used in our platform while registering, or communicating with us or any of the Carswipe members or customers. The privacy policy governs the way Carswipe collects, use, maintain, and disclose all the information collected, by providing any information you agree to the terms and conditions of this privacy policy.


Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and about other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may Prevent them from engaging in certain site related activities.


Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser Cookies

Our site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

Carswipe may collect and use Users personal information for the following purposes:

  •  To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  •  To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.

  •  To improve our site
    We may use feedback you provide to improve our products and services.

  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  •  To run a promotion, contest, survey or other site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  •  To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our site.

  •  To validate the documents.

We may use your personal and non-personal information with government, DOT, and insurance companies while validating your documents.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Google AdSense

Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

Carswipe has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

New York City, New York

Introduction These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least 18 [eighteen] years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

License to use website Unless otherwise stated, Carswipe and/or its licensors own the intellectual property rights published on this website and materials used on Carswipe. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages, files or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
  • Republish material from this website in neither print nor digital media or documents (including republication on another website);
  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • Edit or otherwise modify any material on the website;
  • Redistribute material from this website - except for content specifically and expressly made available for redistribution; or
  • Republish or reproduce any part of this website through the use of iframes or screenscrapers.
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable Use You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of TAAHO or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities on or in relation to this website without TAAHO express written consent.
This includes:
  • Scraping
  • Data mining
  • Data extraction
  • Data harvesting
  • 'Framing' (iframes)
  • Article 'Spinning'
You must not use this website or any part of it to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without the express written consent of Carswipe.

Restricted Access Access to certain areas of this website is restricted. TAAHO reserves the right to restrict access to certain areas of this website, or at our discretion, this entire website. TAAHO may change or modify this policy without notice.
If Carswipe provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. You alone are responsible for your password and user ID security.
Carswipe may disable your user ID and password at Carswipe sole discretion without notice or explanation.

User Content In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to Carswipe a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Carswipe the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Carswipe or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Carswipe reserves the right to edit or remove any material submitted to this website, or stored on the servers of Carswipe, or hosted or published upon this website.
Carswipe’ rights under these terms and conditions in relation to user content, Carswipe does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties This website is provided “as is” without any representations or warranties, express or implied. Carswipe makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, TAAHO does not warrant that:
  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of Liability Carswipe will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
  • To the extent that the website is provided free-of-charge, for any direct loss;
  • For any indirect, special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if TAAHO has been expressly advised of the potential loss.

Exceptions Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of mdev Solutions in respect of any:
  • Death or personal injury caused by the negligence of TAAHO or its agents, employees or shareholders/owners;
  • Fraud or fraudulent misrepresentation on the part of TAAHO; or
  • Matter which it would be illegal or unlawful for TAAHO to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other Parties You accept that, as a limited liability entity, Carswipe has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Carswipe officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Carswipe officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Carswipe.

Unenforceable Provisions If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity You hereby indemnify Carswipe and undertake to keep Carswipe indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Carswipe to a third party in settlement of a claim or dispute on the advice of Carswipe legal advisers) incurred or suffered by Carswipe arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions Without prejudice to Carswipe other rights under these terms and conditions, if you breach these terms and conditions in any way, Carswipe may take such action as Carswipe deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation Carswipe may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment Carswipe may transfer, sub-contract or otherwise deal with Carswipe rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement These terms and conditions, together with Carswipe Privacy Policy constitute the entire agreement between you and Carswipe in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction These terms and conditions will be governed by and construed in accordance with the laws of the state of Delaware, USA, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Delaware, USA.

About these website Terms of Service We created these terms and conditions using the TOS/T&C generator available from Privacy Policy Online.

Correct information Nrncars expects that all the information provided by car owner during the registration is correct. We will be verifying all the information with agencies responsible for maintaining it and any wrong or incorrect information can lead to delay in your car being listed or even being removed from the listing.

Availability Once the trip is booked, it is your responsibility as a car owner to have the car ready for the rental period along with the designated driver.

Maintenance Car owner is responsible for keeping the car in proper condition. Usual maintenance has to be performed at the car owners own expenses. You are required to regularly check your vehicle for any defects in its operations or safety. You promise that, at all times, your vehicle will be in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list vehicles with a clean, non-salvaged, and non-branded title. Carswipe reserves the right to inspect the vehicle as and when needed or even request of the evidence of proper car maintenance from time to time. Non-compliance to this term may lead to deactivation of your car being listed on the Carswipe.

Insurance and registration All vehicles listed on the Carswipe needs to have proper registration with all fees paid as well as full insurance for being listed on Carswipe. Carswipe reserves the right to verify this information with responsible agencies and may also request the car owner to provide evidences as and when needed.

Responsible Driver All the vehicles listed on the Carswipe needs to have a responsible experienced driver along with the vehicle. It is car owner’s responsibility to have a trustworthy driver in place before listing the vehicle. Carswipe reserves the right to request the driver's license of the driver and may also do background check on driver as well as car owner if and when needed.

Fees and Taxes All the taxes related to the earning made on the car are responsible of the car owner. Your final payment will have taxes deducted as per the rules and regulations of Nepal Government. Car owner is also responsible for any other taxes related to car or ownership of car. Car owner is also responsible for salaries or any other fees for the driver. Carswipe has no liabilities or responsibilities towards the driver of the car listed on Carswipe.

Financial Responsibilities You are responsible for paying all fees when they come due. You authorize TAAHO to charge any payment methods on file in your account for all amounts due, including but not limited to, security deposits, processing fees, usage fees, fines/penalties, deductibles, and damages, and you furthermore represent and warrant that you have the right to make this authorization. You will be responsible for all of the costs relating to any citations and fines (e.g. tolls, parking tickets, towing fines) incurred during the rental period.

Responsibility toward Car When you rent a vehicle through Carswipe, you must use the vehicle only for your personal use and not for any commercial purposes. You may not access a vehicle until the beginning of your rental period and you must return the vehicle on time and in the correct location. You must exercise reasonable care in your use of the vehicle. You are required at all times to operate the vehicle safely with the designated driver provided with the car and not to operate it yourself, and in compliance with all applicable laws, including without limitation, speed limits and prohibitions on impaired or distracted driving. In the event Carswipe has any concern about your use of a vehicle, we may terminate your reservation in its discretion at any time and require the return of the vehicle, including recovering the vehicle on behalf of the owner. You must also understand Carswipe is only providing the platform for renting the car for car owner and has no responsibilities towards the car and its condition, it is solely your responsibility as a traveller to maintain.

Responsibility toward Driver As a precondition to renting cars on Carswipe, each vehicle comes with a driver. It is your responsibility as a traveller to maintain a healthy and humanely relation with the car driver. Carswipe is also not responsible for any activities or mishaps that might happen due to the driver.

Condition of the car You understand that third parties own the vehicles offered through the Carswipe. Each owner is responsible for complying with all legal requirements (including ensuring the vehicle is registered and insured) and maintaining their vehicle(s) in safe and roadworthy condition. Please complete a visual inspection before you begin your use of the vehicle. If you find damage in your initial inspection, you should upload photos of such pre-existing damage at the start of your reservation here to ensure you are not held responsible for pre-existing damage.

Misuse of vehicle Please be aware that you as a renter is solely responsible for vehicle and its condition during the full rental period. If the vehicle is misused in any form or the way and is reported to authorities or reported to owner, Carswipe owns the right to cancel your booking and return the vehicle to car owner. Any fines or cost incurred due to the incident will be charged on your authorized form of payment and Carswipe will not be responsible for any legal complications that may arise.

Fuel on return All car rented on Carswipe are provided with full tank of fuel, please inspect before accepting the vehicle. Also it is expected that travellers are responsible for all other fuel expenses during the entire rental period and is returned with full tank of fuel at the end of the rental period.